FAQS

How long does shipping to the UK take? Are there any potential delays?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Reserves the righRt to deny any return request.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

Is the product color consistent with what is shown on the website?

We make every effort to ensure the colors displayed on the website match the actual product. Due to different monitor settings, slight variations may occur, but we aim to accurately represent the true colors.

Can I receive an additional discount code?

We regularly hold promotional events and send exclusive discount codes to subscribed users. We recommend signing up for our newsletter to receive the latest promotions.

What should I do if I receive a product with quality issues?

If you receive a product with quality problems, please contact us immediately and provide photos. We will arrange a refund or replacement and investigate production processes to prevent similar issues in the future.

Do you have physical stores in the UK?

Currently, we operate solely online and do not have physical stores. We provide convenient shopping experiences and global shipping services through our website.

Do you collaborate with sustainable development organizations?

We are committed to supporting sustainable development and environmental initiatives. We partner with relevant organizations and select suppliers and products that meet environmental standards.

Are your products compliant with UK safety standards?

Our products comply with UK and EU safety standards, such as CE certification. We prioritize product quality and safety, ensuring each item meets regulatory requirements.

Can you provide more detailed product images?

We strive to offer additional product detail images and ensure descriptions and displays are as comprehensive as possible. Feel free to request more pictures and information from our customer service team.

Do you accept custom product requests?

We currently do not accept custom product requests, but we continuously expand our product line to meet customer needs. If you have specific requirements, please contact us for further discussion.